Returns and refunds

Returns

• You can return goods within 30 days of delivery for a refund.
• To start a return, email us your order number and what you would like to return. We reply with instructions; please wait for them before you send anything back.
• We refund to the original payment method (your card, Apple Pay, Google Pay, Link or Klarna). Your bank may take a few business days to show it.

Final sale

• Consecrated items.
• Personalised items, such as printed prayers with the names you gave us.
• Consecration, the personal video and the photograph, once the Consecration has been performed. A diptych’s Consecration was performed before it left the workshop. For a cross, icon, medallion or prayer rope, until our priest has performed it you can cancel the Consecration by email, and we refund it, with the video or photograph if you added them.

Damaged or wrong items

Arrives safely or we replace it. If your order arrives damaged, or we sent the wrong item, email us your order number and a photo. We send a replacement, or refund you if we can’t. This applies to final-sale items too.

Metal guarantee

Metal items, such as crosses, medallions and chains, are guaranteed against defects for 1 year from delivery, and for life once we have verified the metal. If one fails, email us your order number and a photo, and we replace it or refund you.

Lost parcels and late orders: see Shipping.

Contact

• Email: Our email address opens with our new web address, coming soon. Until then, please write to us by post.
• Post: Amplify Media Consulting LLC, 2407 Cat Cay Ln, Fort Lauderdale, FL 33312-4751